Customer Account Executive

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Customer Account Executive

Comcast

Date Posted

2021-06-01

LOCATION:

Jackson, Mississippi

TYPE:

Full Time

EXPERIENCE:

1-2 Years

EDUCATION:

College/University

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Overview


We are seeking Customer Account Executives to work in our Retention Solutions Center.

Responsibilities


Your primary responsibility will be to retain customers who request to disconnect or downgrade services.

Written Video Script

Comcast is the country’s largest provider of cable services and delivers digital services, high speed Internet, and broadband phone services to people in a variety of markets.

We are seeking Customer Account Executives to work in our Retention Solutions Center.

Your primary responsibility will be to retain customers who re quest to disconnect or downgrade services.

You’ll be expected to re-energize the customer experience and relationship by reselling the benefits and value of our products and services, and positively position Comcast products against competitive program offerings.

The CAE must develop and maintain up-to-date knowledge of the company’s products, programming, and marketing campaigns.

We need individuals who are all about the customer and can resolve customer complaints and concerns through active listening, empathy, and professionalism.

Candidates with a high school diploma should have 2 to 4 years related experience; those with associate’s degrees should have 1 to 2 years experience.

Those with bachelor’s degrees do not have to meet experience requirements, though previous experience is helpful.

Interested applicants must be able to work full time hours including weekends and holidays.

If you’re the patient, caring individual we need for our retention team, apply online today at www.comcast.jobs.