If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Overview of Your Role
Demonstrates awareness of member expectations and strives to fulfill and exceed those expectations through “WOW” member service. Builds member loyalty through courtesy and friendliness. Performs transactions in a professional manner to build member confidence and trust. Resolves basic service issues or refers to appropriate employee to guarantee member satisfaction and retention. Supports SEFCU’s corporate culture.
Accountabilities and Responsibilities
Provide WOW member service on a consistent and ongoing basis.
Maintain proficiency in all branch technical applications including: the MasterCard system, Intranet, Internet, and has in-depth knowledge of the Harland Ultra Data (FSP), and CRM systems.
Act in a secondary role as required, with all operational branch functions including dual control, security and branch opening/closing.
Perform basic transactions including but not limited to;
Financial transactions including deposits, withdrawals, transfers, lines of credit, travelers check sales, MasterCard payments, etc.
Performing related account functions such as balance inquiries, account histories, file maintenance for payroll screens, etc.
Assisting members with requests for information on different accounts.
Referring non-standard or in-depth matters to the appropriate individual
Act as First Line of Defense in detecting and reporting fraud or irregular activities
End of Day responsibilities include but are not limited to:
Keeping working cash at a reasonable level to minimize risk and exposure.
Safeguarding cash at all times.
Balancing daily work at end of day.
Attend all appropriate job related external and in-house training provided by SEFCU.
Other duties as needed.
Credentials, Experience and Skills
- High school diploma or general education degree (GED) and customer service and/or hospitality experience
- Your ability to be bonded is required
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
SEFCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.